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Q: What are the three primary components of HP's SOC framework?A: People, Process, and Technology.
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Q: What is the recommended 'Analyst-to-Device' ratio?A: It varies by complexity, but generally one analyst can monitor a specific volume of events; over-loading leads to missed alerts.
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Q: What is the 'Tiered' staffing model described?A: Tier 1 (Triage), Tier 2 (Investigation/Response), and Tier 3 (Advanced Forensics/Hunt).
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Q: What is the importance of 'Use Cases' in building a SOC?A: They define exactly what the SOC is monitoring for (e.g., 'Phishing', 'Data Exfiltration') and drive the technology configuration.
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Q: How does HP define 'Situational Awareness'?A: The ability to correlate technical events with business criticality to understand the true impact of an incident.
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Q: What is the role of the 'SOC Manager'?A: To oversee operations, manage the budget, ensure SLA compliance, and report to executive leadership.
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Q: What technology is central to the SOC according to this paper?A: ArcSight SIEM (Security Information and Event Management).
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Q: What is the 'Hybrid' model mentioned?A: Combining internal SOC capabilities with managed security services for specific functions (e.g., after-hours monitoring).
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Q: Why is 'Career Path' important for SOC analysts?A: To prevent burnout and turnover; analysts need to see a progression from Tier 1 to Tier 3 or management.
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Q: What metric is suggested to measure 'Efficiency'?A: The number of incidents closed per analyst per shift, balanced against the quality of the investigation.
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